The Agency Notebook
Thoughts, tips, and updates from twotwentyseven’s team of Shopify experts. We're staying one step ahead, so you don't have to.
News, ideas, and inspiration for ambitious brands, brought to you by twotwentyseven.

June 04, 2026
Building a Shopify Experience as Bold as the Brand: TENZING's Website Transformation
How do you build a website that works as hard as the brand behind it? Discover how twotwentyseven redesigned and developed TENZING's Shopify experience to improve customer journeys, drive subscriptions and support future growth.
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June 04, 2026
How We Rebuilt Planthood's Subscription Experience on Shopify
From subscription management and forecasting to customer journeys and operational workflows, see how twotwentyseven built a custom Shopify subscription platform for Planthood that goes far beyond a traditional ecommerce website.
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June 04, 2026
Behind the Build: Reimagining Fever-Tree's Global Digital Presence
Discover how twotwentyseven redesigned and rebuilt Fever-Tree's global digital presence. From AI-ready architecture and technical SEO to content, performance and scalability, this was a complete transformation of one of the world's most recognised premium drinks brands.
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May 14, 2026
What is an llm.txt and why has Shopify dropped this into all of it's stores?
Shopify Just Dropped Native llms.txt Support - Let's take a look at what this means;
Quietly, and without much noise, Shopify has started rolling out native llms.txt files for stores. And honestly? We think this is one of the clearest signs yet of where ecommerce search is heading.
If you’ve not come across llms.txt yet, don’t worry - most brands haven’t. But over the next couple of years, files like this are likely to become a normal part of how stores are discovered by AI tools like ChatGPT, Perplexity, Claude and Google AI search.
And Shopify moving first here matters.
So… What Actually Is llms.txt?
Think of it like a sitemap for AI.
Not for Google crawlers. Not for SEO in the traditional sense. Specifically for large language models (LLMs) and AI systems trying to understand your website.
It’s a simple text file that lives at:
yourstore.com/llms.txt
Inside it, you can give AI systems a cleaner, more structured understanding of:
what your brand does
what products you sell
who your customers are
and which pages actually matter
Instead of AI trying to piece your business together from bloated HTML, menus, scripts and outdated pages, you’re effectively giving it a shortcut.
Why Shopify Adding This Is Such a Big Signal
This isn’t really about a text file.
It’s about Shopify acknowledging that: 👉 AI discovery is becoming a real ecommerce channel.
People are already asking tools like ChatGPT things like:
“What’s the best protein powder for runners?”
“Best olive oil under £20”
“Recommend a luxury candle brand”
And increasingly, AI tools are becoming the layer between the customer and the website.
That changes everything.
Because if AI can’t properly understand your store, it’s far less likely to recommend it.
Shopify Is Moving Fast Here
What’s interesting is how quickly Shopify seems to be leaning into this space.
Over the last year we’ve seen:
AI-powered shopping experiments
native testing tools like Rollouts
more structured data support
and now native llms.txt support appearing on stores
Compared to a lot of ecommerce platforms, Shopify feels significantly ahead when it comes to preparing merchants for AI-driven commerce.
This is becoming one of the biggest reasons brands are looking seriously at Shopify.
What Should Brands Actually Put In Their llms.txt?
The good news is: it doesn’t need to be complicated. Even better news - Shopify are doing this all for us!
A solid llms.txt usually includes:
a short description of your brand
key collections or product categories
important pages (shipping, returns, FAQ, about)
links to useful content or guides
context about your customer or positioning
The key is clarity.
Not marketing fluff. Not keyword stuffing. Just accurate, structured information that helps AI systems understand your business properly.
But Here’s The Important Part…
llms.txt is not a magic SEO hack.
And this is where a lot of people are getting carried away.
Even the Shopify community discussions around it are pretty balanced:
some AI crawlers appear to read it
others are inconsistent
and great content still matters far more
If your product pages are weak, your content is vague, or your site structure is messy, an llms.txt file won’t suddenly fix visibility.
What it does do is remove friction.
It helps AI systems understand your brand faster and more accurately.
Our Take
This feels a lot like the early days of technical SEO.
At first, things like sitemaps, schema and metadata felt niche. Then suddenly they became standard practice.
We think llms.txt is heading the same way.
Right now, it’s an early signal. An experiment. But it’s also a pretty clear indication of where ecommerce discovery is going next - and Shopify clearly sees that too.
The brands that win in AI search won’t just be the ones with an llms.txt file. They’ll be the ones with:
clear content
structured information
strong entity signals
useful FAQs
fast, well-built websites
and a platform that’s evolving quickly enough to support all of it
Which is exactly why this Shopify update matters.
Final Thoughts
AI search is changing how customers discover brands. Quietly at first - then all at once.
Shopify dropping native llms.txt support might seem small, but it’s another sign that ecommerce platforms are starting to optimise not just for Google, but for AI recommendation engines too.
Shopify Summer Editions 2026 is going to be HUGE.
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April 08, 2026
BIG NEWS - Shopify Rollouts just dropped
What is Rollouts?
Rollouts is Shopify's new native feature for scheduling, testing, and gradually deploying changes to your online store, all from inside the admin. No third-party app, no extra monthly fee, no external scripts injected into your storefront.
Shopify hinted at it late last year, and it's now properly available. The timing is deliberate: Q2 is when most brands start pushing changes ahead of summer campaigns, and historically that's also when things go wrong. A redesigned homepage goes live, conversion drops, and nobody's quite sure why. Rollouts is designed to remove that risk entirely.
How it works - The new native A/B testing
You access Rollouts under Markets in your store backend. From there, you create a rollout, give it a name, and set the percentage of visitors who will see the change. The default is 100%, but the smart move is to start at 10–25% and watch your numbers before scaling up. Rollouts is essential Shopify's new native A/B testing.
Every change you make inside a rollout is isolated, your live store is untouched until you're ready to commit. You can schedule a rollout to go live at a specific date and time, which is useful for coordinating launches with campaigns, email sends, or paid media. And crucially, if something looks off, you stop it. The majority of your customers never saw the change.
One thing worth being clear about: Rollouts is built for theme-level changes. Layouts, hero sections, navigation, banners, homepage structure. It's not a full conversion rate optimisation platform, granular element-level testing, advanced audience segmentation, or checkout experiments are still the territory of specialist tools. But for the majority of store changes most brands actually make, it covers the ground well.
There's also a technical advantage worth calling out. The traffic split happens server-side on Shopify's own infrastructure, meaning there's no JavaScript added to your storefront, no flicker effect as the page renders, and no page speed penalty. That's a genuine step up from how most third-party testing tools have historically worked.
This is what it looks like:
What you can test:
Full theme changes (swapping to a different theme variant)
Section layouts and visual design changes made through the theme editor
Navigation structure and menu changes
Promotional banners and seasonal content
Homepage layout and collection page organisation
What you can't test yet:
Global theme settings - colours, typography, anything configured outside the section editor
Checkout flows or checkout page elements
Product pricing or discount structures
App embeds and third-party app content
Liquid template changes
Audience-segmented variants - so no "show version A to returning customers, version B to new visitors"
Custom conversion goals beyond Shopify's standard analytics
Deep reporting - the built-in analytics cover the basics, but there are no confidence intervals, no segmented breakdowns, and limited export options if you're used to a dedicated testing platform
Scheduled theme updates
One of the most practically useful parts of Rollouts is the ability to schedule theme changes in advance. You prepare your storefront update, a new seasonal look, a sale banner, a campaign landing page, and set an exact date and time for it to go live. No more being on call at midnight to push a Black Friday theme, no more last-minute stress when a launch coincides with your busiest trading hours.
This matters most when your storefront changes need to be coordinated with other activity: an email going out, paid media switching on, a product dropping at a specific time. Previously, getting all of those things to land simultaneously required careful manual timing or developer support. Now you set it, schedule it, and it happens. You can also set an end date, so a promotional theme reverts automatically without anyone needing to remember to switch it back.
SimGym: test before real customers see anything
Alongside Rollouts, Shopify has released SimGym; an app that uses AI agents to simulate shopper behaviour across your store before you go live. These aren't random bots; they're modelled on data from billions of real transactions, shaped into realistic buyer personas that navigate your store, add to cart, and flag where things fall apart.
The intended workflow pairs the two together: use SimGym to catch obvious friction points and quick optimisations with AI shoppers first, then use Rollouts to validate the direction with real traffic. It's a two-stage approach to de-risking changes that previously either didn't exist or cost serious money to put in place.
SimGym is still in early stages, so treat the outputs as useful signal rather than gospel. But the direction is exactly right, and it's only going to improve.
Our take
Rollouts is one of those features that sounds simple and turns out to matter quite a lot in practice. The brands we work with are often sitting on design changes or homepage updates they've been nervous to push — either because testing tools felt like overkill, or because the risk of breaking something live was too high. This removes that friction natively.
The Q2 timing is genuinely good. If you're planning any storefront changes before summer, this is the right moment to start using Rollouts properly rather than launching blind. We've been testing it, we know how it behaves, and we can help you get it set up in a way that actually tells you something useful.
We've created a handy step by step guide to started on Rollouts - here.
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