We've got the answers, to your questions.

• What is a Shopify retainer?

  A Shopify retainer is an ongoing partnership where you have dedicated access to a team of Shopify experts each month. Instead of commissioning individual projects, brands work with us continuously to improve, optimise, and grow their store. This can include design updates, new features, integrations, performance improvements, and technical support.

• How do Shopify retainer clients typically work with your team?

  Most retainer partnerships involve regular check-ins, shared task planning, and ongoing collaboration. Clients submit requests or ideas, and we prioritise them together based on impact and urgency. This approach keeps work organised while allowing flexibility as new opportunities or challenges arise.

• What kind of work can be done on a Shopify retainer?

  A retainer can cover a wide range of work depending on your priorities. Common tasks include UX improvements, new page builds, Shopify app integrations, conversion rate optimisation, performance enhancements, troubleshooting, and launching new features. It’s designed to give brands flexible access to design, development, and strategic expertise whenever they need it.

• How long is a Shopify retainer contract?

  Our retainers are designed to be flexible. Most brands start with a six-month partnership, which gives enough time to properly understand your store, prioritise improvements, and deliver meaningful results. From there, many clients continue working with us long term as their store evolves.

• How much time can we allocate to a Shopify retainer each month?

  Retainers can scale depending on your needs. Some brands work with us for just a few hours each month, while others have the equivalent of a full-time team member dedicated to their store. The goal is to give you the right level of support without committing to more than you need.

• Can a Shopify retainer grow as our business grows?

  Absolutely. Many brands start with a smaller number of hours and increase their retainer as their store grows or new opportunities arise. Because our team already understands your platform and goals, scaling the level of support is straightforward.

• Why do brands choose a Shopify retainer instead of one-off projects?

  Most successful ecommerce brands are constantly evolving their stores. A retainer allows you to make continuous improvements without starting a new project every time. It also means your agency partner develops a deep understanding of your business, making work faster, more strategic, and more effective over time.